In September 1999, the UK Government set up the Office of the e-Envoy (OeE) to “improve the delivery of public services and achieve long term cost savings by joining-up online government services around the needs of customers”.
In 2004, the OeE was superseded by the e-Government Unit (eGU) whose mission was to ensure that “IT supports the business transformation of Government itself so that we can provide better, more efficient, public services”.
The eGU is now responsible for
- formulating information technology (IT) strategy and policy
- developing common IT components for use across government
- promoting best practice across government
- delivering citizen-centred online services
Outlined below are some of the key initiatives that have already been put in place to deliver (and protect) efficient citizen-centred services and details on how VEGA is currently working alongside Government to manage risk and realise higher levels of success from their programmes and systems.
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